At Lavish Jacket, our main goal is to exceed your expectations by providing a shopping experience of the highest quality. We take pride in the craftsmanship and quality of our products, and we want our customers to feel the same. We understand that sometimes it may be necessary to return or exchange an item, and we are here to help. Our team of experts is committed to making this process as hassle-free as possible for you. Whether you need to exchange a size or return a product, we are here to ensure that you receive the best possible customer service. Our ultimate aim is to make every shopping experience with Lavish Jacket a memorable one.

Eligibility for Returns and Exchanges:

  • To be eligible for a return or exchange, the item must be unused, unworn, and in the same condition as received. It must also be in its original packaging.
  • Returns and exchanges are accepted within 30 days from the date of delivery.
  • Customized or personalized items are not eligible for returns or exchanges unless they arrive damaged or defective.

Initiating a Return or Exchange:

  • To initiate a return or exchange, please contact our customer service team at sales@lavishjacket.com within 30 days of receiving your order. Kindly provide your order number and reason for return or exchange.
  • Once your request is approved, you will receive instructions on how to return the item(s).

Return Shipping:

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. In such cases, Lavish Jacket will cover the return shipping expenses.

Refund Process:

  • Refunds will be issued to the original payment method used during the purchase.
  • Please allow up to 7-10 business days for your refund to be processed once the returned item is received and inspected.

Exchanges:

  • If you wish to exchange an item for a different size, color, or style, please contact our customer service team to initiate the exchange process.
  • Exchanges are subject to availability. If the desired item is unavailable, a refund will be issued instead.

International Returns and Exchanges:

  • International customers are responsible for all return shipping costs, including duties and taxes.
  • Lavish Jacket is not responsible for any delays or additional fees incurred during the international return process.

Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact our customer service team immediately for assistance. We will work to resolve the issue promptly.

Contact Us:

If you have any questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to contact us at info@lavishjacket.com. Our dedicated customer service team is here to assist you every step of the way.

Thank you for shopping with Lavish Jacket!